Why the Export Function is Not Working in the Embeddable Editor (And How to Fix It)

Understanding Export Issues in the Embeddable Editor

The export function is a critical part of the Picsart Enterprise Embeddable Editor, allowing users to download or transfer completed designs. If you find that the editor loads correctly, users can create designs, but export is not working, it’s often a sign that whitelisting has not been configured properly.

This article explains why this happens and how to quickly fix it to restore full functionality.

What Happens When Whitelisting is Incorrect?

Even if your integration seems to work, incorrect whitelisting can cause certain functions, like export, to fail. Here’s what you might experience:

• The editor loads successfully, and users can create and edit designs.
• All tools and features appear functional, allowing full customization.
• Export does not work, preventing users from saving or retrieving their final designs.

This happens because whitelisting is required to fully authorize your integration. While users can interact with the editor, exporting files is a protected function—if the domain isn’t correctly whitelisted, the system blocks the export to prevent unauthorized usage.

How to Fix the Export Issue

Step 1: Check Your Whitelisted Domains

To ensure proper functionality, you need to whitelist the root domain of your integration. Here’s how:

1. Go to your Picsart Enterprise application settings where you manage whitelisted domains.
2. Verify that you have entered only the root domain, not a subdomain.
   • ✅ Correct: https://yourdomain.com
   • ❌ Incorrect: https://app.yourdomain.com/ or https://yourdomain.com/path
3. If the root domain is missing, add it and save your settings.

For a detailed guide on how to properly whitelist your domain, refer to How to Whitelist Domains for the Embeddable Editor – Root vs. Subdomains Explained.

Step 2: Confirm Your Integration Setup

Once whitelisting is updated, test the integration by:

• Refreshing the editor and attempting an export.
• Clearing the cache if the changes don’t take effect immediately.
• Testing across different environments (staging, production) to confirm consistent behavior.

Other Possible Causes

If whitelisting is correct but export still isn’t working, consider:

• Recent changes in your integration – Ensure your domain configuration has not been altered.
• Network or browser issues – Test on a different browser or device.
• Custom security settings – Some enterprise firewall settings may restrict editor functions.

Still Need Help?

If you’ve checked your whitelisting settings and export is still not functioning, our team is here to assist. Reach out to our support team, and we’ll help you troubleshoot and ensure a smooth integration.

By ensuring your domain is properly whitelisted, you can unlock the full capabilities of the Embeddable Editor—allowing your users to design, create, and export without interruptions.