Verifying your email is the first step to getting started with your Picsart account. It ensures your account is secure and helps us protect your identity. If you haven’t received the verification email yet, don’t worry—this article outlines simple steps to find the missing email and explains why it might not have reached your inbox.
🔐 No Verification Needed with Google or Facebook Login
If you signed up using Google or Facebook, you won’t need to verify your email separately. These Single Sign-On (SSO) methods automatically confirm your identity through your connected account, so you can start using Picsart right away—no verification email required.
💡 If you're not sure how you signed up, try logging in using the same Google or Facebook account you initially used.
✅ Before You Start: What to Expect
When you sign up, we automatically send a verification link to the email address you provided. This email is usually delivered within a few minutes. If it doesn’t appear in your inbox, here are a few best practices to help you locate it:
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Wait 1–2 minutes and refresh your inbox
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Check Spam, Junk, Promotions, or Clutter folders
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Make sure you're looking in the correct email account, especially if you use aliases or multiple inboxes
If you've already clicked Resend Email but still don’t see anything, continue reading below for additional reasons and solutions.
🧠 Possible Reasons You Haven’t Received the Email
1. Corporate Email Security Filters Intercepted the Message
Many businesses use advanced email protection systems that may delay, block, or silently discard incoming messages—even after they appear as “delivered.” These systems can:
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Quarantine the message before delivery
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Scan and follow email links (making it appear “clicked”)
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Flag or delete the message without notifying the user
👉 Tip: Contact your IT administrator to check if the message is being held in a quarantine system or filtered by a gateway.
2. The Message Landed in an Unexpected Folder
Custom rules or email provider filters may reroute messages to less-checked folders like:
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Promotions, Social, or Updates (common in Gmail)
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Quarantine, Junk, or Clutter
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Custom folders created by the user or an admin
👉 Tip: Try searching for “Picsart” or “verification” in your email search bar.
3. You’re Using an Alias or Shared Mailbox
Sometimes, verification emails go to a group or shared inbox, especially with corporate email systems. If your address is linked to an alias, distribution list, or team inbox, the message might be there instead.
👉 Tip: Check with your team or IT admin if someone else might have received it.
4. Your Email App Didn’t Sync Properly
Certain mobile or desktop apps (e.g., Outlook, Apple Mail) may not sync your inbox immediately, or they may hide server-side folders by default.
👉 Tip: Log in through your webmail client (e.g., Gmail.com or Outlook.com) to see the most up-to-date inbox and folders.
5. Automated Filters Deleted the Email
Some systems use AI or custom rules to automatically delete emails that appear “suspicious,” even if they aren’t harmful.
👉 Tip: Temporarily disable aggressive filters or ask your IT team to whitelist emails from @picsart.comand @picsart.io.
📌 Other Common Causes
6. You Made a Typo in Your Email Address
A small typo during sign-up (like gnail.com instead of gmail.com) can prevent delivery altogether.
👉 Tip: Try signing up again or contact support to correct the email address.
7. Your Email Storage Is Full
If your inbox has exceeded storage limits, new emails—including verification ones—may be rejected by your provider.
👉 Tip: Clear out space in your inbox or contact your email provider.
8. There’s a Temporary Delay in Delivery
Email services sometimes face temporary lags. Even if rare, a delay of 5–15 minutes can happen due to high server traffic or background filters.
👉 Tip: Wait a few minutes and try Resend Email again.
9. You Previously Marked Our Emails as Spam
If you’ve unsubscribed or reported a Picsart message as spam in the past, your email provider may block all future messages.
👉 Tip: Check your blocked sender list or mark Picsart as a safe sender.
10. VPN or Proxy Usage Affected the Process
Using a VPN or proxy can occasionally interfere with request routing or security checks on your account.
👉 Tip: Temporarily disable VPN services during sign-up to ensure smooth processing.
🛠 Still Need Help?
If you’ve tried everything above and still can’t find your verification email: Contact our Support Team for personal assistance.
We’re here to help you get started. Thanks for your patience!